Indufarm N.V. pays a lot of attention to the orders. If you have any doubts about whether you have received the right product, please do not hesitate to contact us. If you order via the website, please feel free to contact us via the chat at the bottom right. Through this chat function, we answer your questions while you order and guide you through the entire ordering process.

If it should be the case that the order you placed does not meet expectations, or if you are not completely satisfied or the product is broken or damaged, please contact Indufarm N.V. within 7 days of delivery.

• Products must be returned undamaged, in the original packaging and clean. Products offered after 7 days after delivery will not be returned.
• Delivery costs are non-refundable.
• If you wish to have the product picked up, please contact our customer service for more information on customerservice@indufarm.com
• In view of the provisions of the FASFC, sold animal feed can never be taken back
• If packaging is returned that has not been delivered by Indufarm N.V., an administrative fee of €125 will be charged per collection.

Empty returns:

• Please note: There is a charge of €20 per pallet to collect empties.
• However, the empties must meet a number of conditions:
  • Caps must be removed.
  • The pallet must not be higher than 2 metres.
  • All cans, drums and/or IBCs must be rinsed.
  • Original stickers and danger stickers must be present on the empties.
  • Collection is only possible if there are at least 12 cans and/or 2 empty drums per pallet.
  • Pallets must be delivered sealed.

If packaging not supplied by Indufarm N.V. is returned, an administrative cost of €125 (excl. VAT) will be charged per collection.
These conditions are important for the safety of our drivers and employees. If these conditions are not met, we will be forced to charge €125 (excl. VAT).